function: supporting manager 

Summary of the position and duties

The floor manager is responsible for running a service independently. You are ambitious, decisive and flexible, but you are also accurate and reliable. As floor manager you are ultimately responsible and the point of contact if the restaurant manager is not present.

Responsibilities

• responsible for good relationship with wait staff
• responsible for a professional, open and hospitable appearance to guests and colleagues
• responsible for reporting any bottlenecks on time
• responsible for implementing agreements and achieving set goals (quantitative and qualitative)

Tasks

• devise plan for evening with clear division of waiting staff
• first point of contact with guests
• point of contact for staff on personal/professional matters if restaurant manager is not present
• responsible for enforcing rules regarding neighbors/municipality (windows/music/terrace etc.)
• monitor the time registration of the operating staff when the restaurant manager is not present
• proactively manage for a good mutual atmosphere between colleagues when restaurant manager is not present
• manage and improve basement organization

Collaboration 

• exchanges knowledge and experience with colleagues
• helps colleagues to carry out their responsibilities well
• supports others in achieving the common goal
• offers help himself, actually helps, solves problems and/or conflicts
• manages to reduce mutual tensions

Professional attitude

• always leads by example
• speaks enthusiastically about the company, the position, the profession and the customers
• reserves time and energy for personal development within the field
• manages to keep an overview in unexpected situations and to remain flexible
• identifies incidents and special situations
• discusses bottlenecks (timely and in the right place)

Autonomy and independence

• acts primarily on the basis of one’s own qualities, insights, feelings and needs in consultation with the feelings, needs and insights of colleagues
• communicates openly (acceptance of/respect for the other, clear, empathetic and sincere)
• knows how to deal with resistance professionally (directly and indirectly)
• takes responsibility for own actions, stress, work pressure, planning, own feelings, thoughts and needs

For a job application or more info, please email to info@csnoord.com with a resume and short motivation.