role: senior sever

Summary of the position and duties

As a senior server, you are mainly responsible for carrying out your work in the right way and setting a good example.

Responsibilities

• responsible for the correct execution of the work as described in the flow of service document
• responsible for supervising the correct working methods of junior colleagues when manager/supporting manager are not at work
• responsible for a professional, open and hospitable appearance to guests and colleagues
• responsible for reporting any bottlenecks on time
• responsible for implementing agreements and achieving set goals
• ultimately responsible if restaurant manager/supporting manager are not present

Tasks

• open and close as indicated in the open/close list
• responsible for enforcing rules regarding neighbors/municipality (windows/music/terrace etc.)
• share the right knowledge and experience with junior colleagues if necessary
• point of contact for staff if restaurant manager/support manager are not present
• direct junior staff with opening/closing when restaurant manager/support manager are not present
• ensure a good mutual atmosphere between colleagues when restaurant manager / support manager are not present

Collaboration 

• exchanges knowledge and experience with colleagues
• helps colleagues to carry out their responsibilities 
• supports others in achieving the common goal
• offers help himself, actually helps, solves problems and/or conflicts
• manages to reduce mutual tensions

Professional attitude

• always leads by example
• speaks enthusiastically about the company, the position, the profession and the customers
• reserves time and energy for personal development within the field
• manages to keep an overview in unexpected situations and to remain flexible
• identifies incidents and special situations
• discusses bottlenecks (timely and in the right place)

Autonomy and independence

• acts primarily on the basis of one’s own qualities, insights, feelings and needs in consultation with the feelings, needs and insights of colleagues
• communicates openly (acceptance of/respect for the other, clear, empathetic and sincere)
• knows how to deal with resistance professionally (directly and indirectly)
• takes responsibility for own actions, stress, work pressure, planning, own feelings, thoughts and needs